Privacy Policy

Privacy Policy

INTRO Pty Limited and also its relevant bodies company run the complying with websites throughout desktop, mobile, tablet and also apps (including any subdomains):.
jointly referred to as the "Websites" in this Privacy Policy. Pty Limited and also its relevant bodies business are together recognized as "REA" or "we", "our" as well as "us" in this Personal Privacy Policy (unless the context calls for), other than in relationship to the Credit scores Reporting Policy where "REA" or "we", "our" as well as "us" refer just to Pty Limited. Where we describe the information practices of a particular business in this Privacy Plan, "we", "our" or "us" refers to the operating entity of that company, as specified over.

This Personal privacy Plan lays out the fashion in which we collect, use, divulge and also take care of personal info. By utilizing the Sites, registering for our services or entering right into a contract with us in relation to the Websites, you are required to have checked out, and consented to the collection, use, disclosure and also handling of your personal info based on this Privacy Policy.

We may customize this Personal privacy Plan any time. You must assess this Privacy Policy periodically to ensure that you are updated on any changes. If you are the modification and a customer would lead to a product adjustment to either party's civil liberties or obligations and, because of that, might create you material detriment, we will offer you at the very least 30 days' written notice through e-mail before the modification is to take result and also you may terminate your agreement with us during this period if you consider that the modification will cause you worldly detriment. For non-material adjustments we make that would not create material detriment to a consumer, we will provide clients at the very least 30 days' composed notice through Agent Admin or for Media consumers through the Media Centre, before the modification is to work, yet customers might not terminate as an outcome of this alteration during this period.


We acknowledge the importance of securing personal info. We do not, without your authorization, accumulate sensitive information as defined under the Personal privacy Act 1988 (Cth) (" Privacy Act"), such as racial or ethnic background info, political opinions or organizations, criminal records or health and wellness details.

In collecting and also taking care of personal details, we are bound by the Privacy Act, including the Australian Personal privacy Principles (" APPs"), and also suitable privacy guidelines.


We might collect personal details about you including, however not restricted to your name, address, contact number, email, sex, profession, personal interests as well as any type of other information supplied.

If you access any of our services through a social media network website or login to our Web sites using your social media credentials such as Facebook, we will gather minimal details given to us by that social media site, such as customer name, website ID, profile image and also email address.

If you are a shareholder of REA Group Ltd (" REA Group"), REA Group (or its companies) might collect details about your shareholdings, banking information and also tax obligation file numbers for settlement of rewards as well as other quantities. If you register for signal services on the REA Group Web site, we may collect your name as well as email address.

If you send individual information to us in regard to an employment possibility, we might also collect information regarding your work and academic history.

We may additionally gather non-personal info regarding you consisting of, but not limited to, data associating with your activities on the Internet sites as well as REA Team Internet site (consisting of IP addresses) via tracking innovations such as cookies, web signs and also measurement software application or data connecting to survey reactions.

You acknowledge that the individual info you offer us and also which we gather from you, is your own info or information which you have been authorised to supply to us.

For some products and services, we may likewise gather your personal info to make it possible for confirmation of your identification, including information from your passport, vehicle driver's permit and also wellness treatment and also concession cards.

Added info for Smartline and also Home loan Choice consumers.
In some cases such as where you apply for an insurance product, we will, with your consent, collect sensitive information such as your health information. Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans and any defaults.


We may accumulate personal info regarding you from a variety of sources including, but not limited to:.

( a) signing up to utilize the Internet sites or components of them with a MyRealestate or MyCommercial account;.

( b) logging in to use our Internet site using your social networking website (" SNS") account;.

( c) signing up for obtain Alerts/e-brochures and also filling in forms, applications (e.g. the 1Form online rental application), surveys or research study, taking part in promos and competitions on the Sites or websites of our provider;.

( d) calling us or our service suppliers for any factor including, but not restricted to, reporting an issue with the Websites, requesting more services or seeking our assistance;.

( e) contributing or posting material on our Web sites;.

( f) using our services and also any type of debt provided by us in link with those services (see our Credit rating Reporting Policy below for even more detail); and also.

( g) requesting a work opportunity with us directly, using an SNS website (eg. LinkedIn) or through your nominated referees.

REA Team may collect personal details regarding you if you:.

( a) are an investor of REA Team Ltd, then REA Team might accumulate individual information concerning you from 3rd parties (consisting of, as an example, collection of info from its share or share strategy registrar); as well as.

( b) sign up for obtain email signals, ASX news, news releases and other information connecting to REA Team via the REA Team Site.

We might additionally gather your individual details with our related bodies company, our company as well as 3rd parties to ensure that we might offer a much better or more pertinent service or product to you.

If you relate to us for credit history or ask concerning a home mortgage broker or obtain a home mortgage, we might additionally get individual info concerning you from credit rating reporting bodies (see our Credit Coverage Plan below for even more information), other credit scores providers, existing or previous distributors of services or goods, your financial institution, financing brokers, accountants, legal representatives and also specific various other organizations for the objectives of evaluating your application. We will gather information directly develop you where feasible.


We utilize the individual info we have actually collected greatly for the function of giving you with products as well as services that you have asked for, replying to your enquiries, creating as well as preserving your account and also guaranteeing you abide and also adhere to our site terms of use.

More particularly, we might make use of individual info which we have collected to:.

( a) ensure that material from the Internet sites is provided in one of the most reliable fashion for you and also for your computer;.

( b) offer a much better or more appropriate solution or product to you, as an example by immediately occupying types on the Internet sites when you make enquiries of chosen estate representatives;.

( c) incorporate your individual information with information that we have gathered from our provider, third parties, cookies or web beacons in order to supply you with a better or even more personalised and relevant experience and to improve the high quality of our solutions and the services of 3rd parties. As an example, we might combine behavioural data we have collected about you with the use of cookies or web beacons as well as integrate it with your individual information from demands you send out to 3rd parties via our Websites;.

( d) personalise and also customise your solutions, experience, advertising as well as web content that you engage and view with on the Sites or the websites of our service suppliers and company partners.

( e) react to or provide you with services, items, details as well as assistance that you ask for from us;.

( f) contact you to conduct surveys, study as well as feedback regarding our items, services or the Sites;.

( g) verify your identity when you log or register into our Internet site using your SNS account and advise you of your password and also username;.

( h) enable you to take part in interactive attributes of our solution, when you choose to do so;.

( i) help accomplish our commitments occurring from any kind of contracts became part of between you as well as us;.

( j) to assess your application for debt as a service about our solutions;.

( k) by revealing the details to financial debt collector to recover any type of amounts you owe us;.

( l) alert you about modifications to our product or services; as well as.

( m) boosting your safety when you see our Site.

We may not be able to provide these services if all or part of this information is not provided.

If you are an investor of REA Team Ltd, REA Group might likewise utilize your individual info to:.

( a) connect with, and also abide by REA Group's lawful commitments to, its investors, as well as to process repayments to them; and also.

( b) allow its company to provide it with services relating to REA Group's share register as well as team staff member share plan.

If you send personal information to us in regard to a job opportunity with us, we may likewise utilize your personal info to:.

( a) consider you for the position for which you have actually sent your individual details to us or any type of various other settings that are or appear in the future;.

( b) respond to you in connection with any future application you make for an employment possibility with us; and.

( c) call your umpires in order to gather the details you have granted us collecting regarding you in order to consider you for employment possibilities with us.

Additional info for Smartline as well as Home mortgage Selection consumers.

If you make use of any solutions offered by or in link with or, we may additionally utilize your personal information to:.

(a) provide you credit aid;.

( b) give you details concerning finance products or related solutions and products including advice, help and guidance;.

( c) think about whether you are eligible for a car loan or lease or any related solution you requested including recognizing or validating you;.

( d) help you to prepare an application for a loan or a lease;.

( e) provide payments we obtain, or any type of repayments we make, associating with your finance or lease; as well as.

( f) avoid or explore any type of real or suspected scams or criminal activity.


We might:.

( a) utilize your personal information to supply you with info regarding offers, goods, promotions or services, which our team believe may be of interest to you; as well as.

( b) share your information with our company and also other third events so that they can supply you with products or solutions on our behalf or help us to supply you with the requested product and services including contacting you in regard to the items or solutions.

If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to demand that your details not be used for more direct advertising and marketing in the future.

We might additionally, if you request us to by opting-in with your Attach or 1Form on the internet rental application, share your info with 3rd events so they might call you straight concerning their deals, promos, products or services.


We might reveal personal info to our relevant bodies company, company or organization companions.

We might also disclose your personal information:.

( a) to actual estate representatives or agencies, property designers, home builders, retired life area operators and proprietors that have listings or advertising and marketing on our Websites and which you have actually inquired from by submitting a query;.

( b) to our provider, to ensure that they can supply you with services or products on our behalf or product and services that you have actually requested directly from them (such as IRE Pty Ltd), or to assist us to give you with our product and services (including if you are a shareholder, to share registrar and share plan management company). If you have subscribed to a service with the operating system on your smart phone (including, however not restricted to Google's "Google Now" service), we will certainly divulge info such as your search background to Google. You can opt out of us giving such info to Google via the os on your smart phone;.

( c) to 3rd parties where you have asked for info, solutions or products from them (eg via making use of Link or a 1form online rental application);.

( d) if you have actually submitted a 1form online rental application, to the residential property site from which you accessed the 1form solution as well as building details services;.

( e) together with a sale or similar transfer of an organization;.

( f) if you apply to us for credit scores, to:.

( i) credit rating reporting bodies (for the function of acquiring credit score reporting info about you and also other allowed objectives-- see our Credit report Reporting Policy listed below for more information); and also.

( ii) various other credit score companies, existing or previous distributors of services or goods, your financial institution and specific other organizations for the objectives of analyzing your application;.

( g) pertinent public, federal government or regulatory authorities, our lawful reps or other concerned celebrations, in unique circumstances where we have factor to think that revealing your personal info is required to assist recognize, speak to or bring lawsuit against any person damaging, wounding, or conflicting (deliberately or inadvertently) with our legal rights or home, users or anyone else that can be harmed by such tasks; and also.

( h) where we are otherwise authorised or called for by law to do so.

If you ask for info from any type of organisation through our Sites, you will certainly need to inspect their personal privacy plan to discover how they handle your personal info. We are not accountable for the means these organisations gather, use, disclose or deal with personal information you give to them through our Internet sites.

Added details for Smartline and also Home loan Selection customers.
If you make use of any type of services given by or about or, we might likewise divulge your individual info to:.
( a) prospective funders or intermediaries in connection with your finance needs;.
( b) 3rd events that are entailed in managing or administering your finance such as vendors, printing services and also call centres;.
( c) 3rd parties that supply details and framework systems to us;.
( d) anyone that represents you such as your finance brokers, accountants and lawyers;.
( e) anyone in connection with whom you have actually provided your authorization; and.
( f) to anybody where such disclosure is needed by legislation, such as the appropriate anti-money laundering legislations.


Personal details sent by our customers as well as site visitors to our Websites may be hung on servers located in Australia or in the data centres of our outsourced information processors with information centres in Australia, the United States of America, Europe and Asia. We transfer data outside of Australia to our service companies in order to get secure storage, back-up as well as data access solutions and also to supply services. We have actually applied policies as well as procedures to safeguard the secure storage and processing of data with our associated firms as well as have actually validated the protection setups of our outsourced information cpus. When you provide us with your personal information you offer us your grant store your personal info beyond Australia for the functions described above.

Where we have obtained your grant do so, we might also share your personal details with our provider and various other 3rd parties located outside Australia to make sure that they can provide you with any kind of items or solutions requested by you, including calling you in connection to the items or services. As these entities are located outside of Australia, they are not required to abide by the Personal privacy Act as well as you will not be able to seek any kind of redress under the Personal privacy Act in link with using your info.


We strive to make certain the safety and security, stability and personal privacy of personal info we collect. We have actually developed safeguards as well as utilize reasonable protection actions to shield your personal info from unauthorised accessibility, alteration and also disclosure. Our staff members, contractors, agents and also company who provide solutions relevant to our info systems, are obliged to value the discretion of any type of personal info held by us. We assess and also upgrade our safety actions due to existing innovations. Regrettably, no data transmission over the internet can be assured to be absolutely secure.


We will endeavour to take all reasonable actions to keep exact and also up to day, any kind of details which we hold regarding you. If, at any time, you find that information held regarding you is wrong or you wish to confirm the accuracy and review of your personal information, you can contact us.

You can likewise acquire access to the personal info we hold concerning you, based on specific exceptions supplied for by regulation. To ask for accessibility to your individual information, please call us.


We are committed to offering our clients with a responsible and fair system for the handling of problems.

If at any time you have any issues, problems or inquiries in connection with your personal privacy or the operation of any of our companies, please call our Privacy Police officer at so that we may resolve your problems.

Our Privacy Officer will certainly consider your inquiry and also endeavour to react to you without delay.

To find out more concerning privacy concerns in Australia as well as safeguarding your personal privacy, check out the Workplace of the Australian Info Commissioner's web site.


We intend to provide you an extremely pertinent experience on our sites and applications. This involves us accumulating and utilizing details concerning the material you involve with, such as images, calculators, ads and articles, in addition to any kind of info you provide to us through your account (if you have one). We after that reveal you ads that we think will certainly be involving. You can choose out people personalising your marketing experience by mosting likely to the opt out page.


Apple iOS App users.
Our Apple iphone Apps have actually been customized to fulfill Apple's Application Tracking Transparency requirements. Unlike our various other Sites, our iphone Apps do not track our iOS individuals for the objectives of customised or targeted advertising and marketing. Particularly, this suggests that our iphone Apps do not link individual or device information gathered from our iphone Applications with customer or gadget information collected from 3rd party applications, internet sites or offline properties for targeted advertising and marketing or marketing measurement purposes. User as well as gadget information from our iOS Apps is not shown to information brokers. Apart from the iOS App-specific cookie limitations and also restrictions set out in this paragraph, this Cookies and Internet Signs section listed below summarises how our iphone Applications and also Internet sites get and also utilize cookies.

We utilize cookies, internet signs and also measurement software application and also tools on the Websites and so do our solutions service providers and also 3rd celebrations such as our analytics, advertising or ad offering companions. We disclose the information and use accumulated via the usage of cookies, web beacons as well as dimension software application as well as tools according to this Personal privacy Policy. This consists of making use of the information to report data, evaluate trends, provide our solutions, diagnose troubles and target as well as enhance the quality of our services and products. We may enable other 3rd parties to utilize their very own cookies and web beacons to gather information regarding your visits to the Sites.

We might combine our cookies, details collected with the cookies and also web beacons on the Websites with other details (consisting of details gathered by 3rd events utilizing their own cookies and web beacons as well as offering our cookies and details to third celebrations) and also make use of analytics services such as Firebase Analytics-- to supply much better or more pertinent services and advertising and marketing to you on the Sites and also 3rd party websites. Our service companies and also other 3rd celebrations might do the exact same in order to provide even more appropriate services and also marketing to you via other internet sites that you might go to.


If you do not want details gathered with using cookies, web beacons or dimension software application and also tools, you may be able to delete or reject Cookies or a few of the dimension software program attributes through your browser or the setups section of your tablet or mobile tool. Disabling these functions may cause some of the features on the Internet sites, or services and products not to work properly.

To learn more about how we use Cookies and similar technologies, and how you can manage your preferences, visit our Cookie Policy.


These linked widgets, sites and applications are not under our control, and we can not accept responsibility for the conduct of companies linked to the Websites, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these widgets or applications we advise you to examine the terms and conditions of using that website and the relevant third party's data collection practices and controls in their privacy policy.

We use virtual phone numbers on the Websites to track the origin, time and duration of phone enquiries to our customers. We do not record calls which you make to agents. Our third party provider sends this information to the agent you called so that they can follow up on missed calls relating to listings. We also use this data in aggregated form, to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our services and products. If you do not want us to collect information regarding your call, you can contact an agent by email or by telephone using the number listed on the agent's website.


If you submit an enquiry about Home Loans on Facebook, your information will be passed to the team at the Home Loans contact centre so they can help you with your enquiry. The information you provide will not be used for any other purpose unless you consent.

In some cases such as where you apply for an insurance product, we will, with your consent, collect sensitive information such as your health information. Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans and any defaults. If you have subscribed to a service through the operating system on your mobile device (including, but not limited to Google's "Google Now" service), we will disclose information such as your search history to Google. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.

Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us.

If you access our Internet sites from the European Economic Location (EEA), you might have added rights under the General Data Defense Law, being Policy 2016/679 (GDPR) in regard to the handling of your Personal Information (as specified in Article 4 of the GDPR).

In giving our solutions to you, we may monitor your task on the Internet sites utilizing automated processes, consisting of for the purposes of counting usage of our Web sites and producing audience accounts. We do this to supply you with more tailored and relevant solutions, including to reveal you more relevant properties.

Along with various other rights set out in this Personal privacy Plan, in particular scenarios you may:
demand accessibility to Personal Information that we hold concerning you;
demand a copy of Personal Information that you have actually offered to us, in a structured digital format;
request that we update any inaccurate Personal Information that we hold about you;
demand that we restrict the processing of Personal Data that we hold regarding you. This enables you to ask us to put on hold the processing of Personal Information, for instance if you want us to establish its accuracy or the reason for refining it;
item to our processing of your Personal Data;
demand that we erase any Personal Data that we hold about you, based on any kind of legal responsibilities we have to preserve your Personal Data; and also
withdraw your grant the processing of the Personal Information that we hold concerning you. Once you have withdrawn your authorization, we will no much longer process your Personal Data for the purpose( s) you initially concurred to, unless we are needed to do so by legislation. This will not influence the lawfulness of any handling of Personal Data based on your consent before its withdrawal.
Where your Personal Data is transferred beyond the EEA, it will just be transferred to countries that have been identified as offering appropriate defense for Personal Data, or to a 3rd party where we have accepted transfer devices in area to shield your Personal Data-- i.e., by participating in the European Commission's Requirement Contractual Conditions, or by guaranteeing the entity is Privacy Guard certified (for transfers to US-based 3rd events).

For further information or to work out any of your civil liberties as a EEA information topic under the GDPR, please call

Credit applications by organizations for our solutions
REA supplies 'commercial credit history' for the objectives of the Privacy Act to businesses (such as genuine estate representatives, programmers and service brokers) that get credit report in regard to our solutions. We do not give any non-mortgage consumer debt.

Recommendations to "you" and also "your" in this credit rating reporting policy are references to individuals in connection with whom we hold credit rating info or credit rating eligibility details for the objectives of the Privacy Act about such credit scores. This policy gives information regarding our administration of such details.

Just how we hold and also collect 'credit rating information' and 'credit report eligibility details' about you
" Credit report details" associates mainly to your credit-related transactions with us and makes up different kinds of details that can be accumulated by credit report reporting bodies (" CRBs") that report on non-mortgage consumer debt worthiness. We may gather or create different categories of 'credit information' concerning you.

We might likewise gather "credit score eligibility info" regarding you, which is primarily details supplied by CRBs associating with your ventures with other debt providers (for instance, financial establishments that offer you with car loans or various other services that give you with credit history in connection with their service or products).

" Credit score details" as well as "credit report qualification information" may consist of:
( a) recognition info: such as your name, address, date of birth or employer;
( b) non-mortgage consumer debt liability info: being information concerning non-mortgage consumer debt accounts you hold with various other debt suppliers;
( c) details about details demands made to CRBs: such as the truth that we or an additional credit score supplier have actually requested credit report reporting information concerning you from a CRB to evaluate a credit score application and different details regarding the credit score you have actually requested;

( d) default info: being information regarding past due settlements owed by you in connection with non-mortgage consumer debt which have actually been divulged to a CRB by other credit rating carriers;

( e) settlement details: being information that an overdue payment has actually been settled;
( f) details regarding customer credit-related serious credit score violations;
( g) new plan info: being information regarding particular credit-related arrangements you might have gone into with another credit rating provider about a non-mortgage consumer debt default or significant credit violation;

( h) court procedures information: being details about particular credit-related judgments;
( i) personal bankruptcy info: being details taped in the National Personal Insolvency Index about bankruptcy or different other insolvency-related matters;
( j) publicly available details about activities associating with credit rating worthiness.

Credit rating qualification additionally consists of credit rating merit details that we may obtain from data we obtain from a CRB, such as a credit danger rating.

We might gather credit history information concerning you in any one of the conditions described above under the heading "How we accumulate your individual information" over. We gather credit eligibility info from CRBs however may accumulate it from other 3rd parties where allowed by the Personal privacy Act (such as from other credit report carriers with your approval).

We save as well as secure your credit report info and also credit rating eligibility details in the fashion described under the headings "Disclosure and also storage space of personal info outside Australia" and also "Safety and security" over.

Just how we make use of as well as when we reveal your credit history info and credit eligibility info
Those CRBs might after that include that details in debt reporting details that they offer to various other credit scores carriers to aid them to evaluate your credit history merit. We may divulge to a CRB the type of business credit, and also the amount of credit score, sought in your application for debt with us.

Our usage and disclosure of debt qualification info is controlled by provisions of Component IIIA of the Personal Privacy Act and also the Privacy (Credit Reporting) Code 2014 (Credit History Reporting Personal Privacy Code). We will only make use of or disclose such details for purposes allowed by these arrangements, such as:

( a) to refine an application for credit report with us in relationship to our solutions;
( b) to manage the industrial credit scores we give and accumulate overdue settlements; or
( c) where a disclosure is called for or authorized under an Australian law or a court/tribunal order.

Sometimes, individuals to whom we may divulge your credit scores info or credit scores eligibility details might be based outside Australia-- see the heading "Disclosure and also storage of personal information outside Australia" over for even more details.

Correction of and access to debt information as well as credit history eligibility details
To request improvement of, or accessibility to, your credit qualification info please see the heading "Correction as well as gain access to" over
Complaints regarding our compliance with credit scores coverage needs
If at any moment you wish to make a problem about whether we have adhered to Part IIIA of the Personal Privacy Act or with the Debt Reporting Personal privacy Code please call our Personal privacy Police officer at so that we might settle your concerns.

If you make such a grievance, we will compose to you with 7 days acknowledging that we have actually received your complaint and also setting out exactly how we will certainly deal with it. We might need to consult with an additional credit scores or a crb provider to do so.

You can refer your complaint to the Australian Financial COmplaints Authority (AFCA) if you are not satisfied with our handling of your grievance.

AFCA provides customers an accessible, reasonable and also independent disagreement resolution solution. You can contact AFCA at 1800 931 678, online at or create to them at Australian Financial COmplaints Authority Limited, GPO Box 3, Melbourne, VIC 3001.

Last upgrade 11 DEC 2022
We may divulge your credit score details to CRBs. Those CRBs might then include that details in credit rating reporting details that they supply to various other credit report suppliers to help them to examine your credit score merit. We might disclose to a CRB the type of business credit rating, as well as the quantity of credit, looked for in your application for credit history with us. We might also use and also reveal your credit scores info for various other functions and also in other conditions as explained under the headings "How we use your personal information" as well as "Just how we disclose your individual info" above when permitted to do so by the Privacy Act.

We may require to consult with one more credit rating or a crb company to do so.